This privacy policy explains how the Castlemore agency ("company," "we," "us," or "our") collects, uses, discloses, and protects your personal information in compliance with the protection of personal information act, 2013 (POPIA) of South Africa, and in accordance with the laws of England and Wales. By using our website www.castlemoreagency.com ("website") and services ("services"), you consent to the collection and processing of your personal data as outlined in this policy.
Information We Collect
We collect and process the following types of personal information:
Personal Identifiable Information (PII): Name, contact details, email address, and other identifiers.
Technical Information: IP address, browser type, and device details.
Usage Data: Pages visited, duration of visit, and interaction with the website.
Cookies and Tracking Data: As outlined in our Cookie Policy.
How We Use Your Information
We use your information for the following purposes:
To provide and maintain our Services.
To communicate with you regarding updates, support, or marketing.
To comply with legal obligations.
To enhance user experience through analytics.
Legal Basis for Processing
We process your data under the following lawful bases:
Consent: When you provide consent for a specific purpose.
Contractual Obligation: When processing is necessary for fulfilling a contract.
Legal Requirement: When we must comply with legal obligations.
Legitimate Interests: When processing supports our business activities in a way that does not override your rights.
Data Sharing and Disclosure
We may share your data with:
Service Providers: Third parties assisting in website operations.
Legal Authorities: When required by law or regulatory compliance.
Business Transfers: In case of mergers, acquisitions, or asset sales.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law.
Your Rights Under POPIA
Under POPIA, you have the right to:
Lodge complaints with the Information Regulator of South Africa.
Request access to your personal data.
Correct inaccurate or outdated information.
Object to processing or request data deletion.
Withdraw consent for processing where applicable.
Your Rights Under GDPR
Under GDPR, you have the right to:
The right to access your personal data.
The right to correct inaccurate or incomplete data.
The right to request deletion of your data.
The right to object to or restrict processing of your data.
The right to data portability.
The right to withdraw consent at any time (where consent is the legal basis for processing).
Security of Your Data
We implement industry-standard security measures to protect your data from unauthorized access, loss, or disclosure. However, no online data transmission is 100% secure.
International Data Transfers
If we transfer your data outside of South Africa, England, or Wales, we ensure appropriate safeguards are in place to comply with POPIA and GDPR regulations.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, and we encourage you to review it regularly.
Contact Information
For any questions about this Privacy Policy, contact us at: Castlemore Agency SA TYGERFORUM B, 2ND Floor 53 Willie Van Schoor Drive, Tygervalley, Cape Town 7530, South Africa
Castlemore Marketing Ltd 3rd Floor, 86-90 Paul Street London, England United Kingdom 2C2A 4NE hello@castlemoreagency.com
